Before you pay
Uploads, product checks, watermarked previews, Studio drafts and managed-service quotes are free. Nothing is charged until you complete checkout, and an unaccepted quote simply expires after 14 days.
Exports (PDF, Catalog Package, Multi-Design Bundle)
- Exports are digital goods generated automatically after payment from the product data and design you confirmed and previewed.
- If generation fails on our side, or the export cannot be produced as described, you are not charged: we refund the payment.
- Once the export has been generated and made available to you, please contact us if it does not match the data and preview you confirmed. We fix the problem first; if we cannot, we refund in full or in part.
- Repeat downloads of a purchased revision are included for 365 days, so a lost file is not a reason to pay again.
Managed service: after payment, before we start production
If you cancel after paying but before production work has started, you receive a full refund.
Managed service: after work has started, before delivery
If you cancel once we have started producing your catalog, we either refund part of the payment reflecting the work already done, or, if you prefer, complete the catalog and deliver it as quoted. We will tell you which work has been done.
Managed service: after delivery
Your order includes one correction round for input mistakes or minor wording and layout fixes within the template. If something is wrong, please use it first: most problems are fixed this way. If the delivered catalog still does not match the quote and your approved data, contact us and we will consider a full or partial refund case by case.
If processing fails on our side
If we cannot produce what we quoted (for example, a file cannot be converted as expected), you are not charged for it: we refund the payment, or, if we find out before payment, we tell you instead of sending a quote.
Updates and update packs
- A single update is handled like a small order: full refund before work starts, and a refund or no charge if the update fails on our side.
- A pack credit is held while an update is in progress and is used only after that update is delivered successfully. An update that fails or is cancelled before delivery does not use up the credit.
- If you have not used any credit, you can ask for a refund of an update pack within 14 days of purchase.
- Unused credits expire after 12 months and packs never renew automatically.
Hosting
The hosting term is included in the Catalog Package, the Multi-Design Bundle and managed-service catalogs. We never take a paid catalog offline before its hosting term ends, except where required by law or where the catalog breaks our terms.
How refunds are paid
Refunds go back to the card used at checkout, through Stripe. Your bank may take several business days to show them.
Your statutory rights
This policy does not limit any statutory rights you have under the consumer or commercial law that applies to you.
Contact
Email support@greatlyboard.com with your export or request reference. We reply on business days.